FAQ

Registration is Free, but we ask that you must have a valid trading account with Paragon Petz Australia.

I am already registered with Paragon Petz Australia but I cannot place an order online.

If you are already registered and wish to order online please contact us (paragonpetz@bigpond.com) and an account will be set up for you.

Yes, we accept orders over the phone, by fax and email.

Yes, our partner, Australia Post, will organise shipping through DHL. please contact us prior checkout. We also accept orders over the phone, by fax and email

We do not sell direct to the public. You can view business near you, which stock our products here:

Please refer to our stockist page to find your closest store or even contact one of our online stockists! If you print off the item you are looking for and take it into the store they may be able to include it in their next order for you.

We do not have a minimum order quantity and you can commence ordering immediately.

We no longer offer 30 day accounts.

No orders that are ‘Advance Paid’ will be posted until payment is received. If you wish to change your payment status, this can be done at any point time, please contact us (paragonpetz@bigpond.com) and we will email the necessary documents to be filled out

Yes, at checkout please use the Direct Deposit payment method to complete your order

Orders will be cancelled if payment has not been received within 5 business days, (this applies to Pre-Paid Clients only) unless otherwise organised with Paragon Petz Australia

Your payments are 100% safe with us. We don’t keep any credit card details on our database. Everything is managed through our payments partner, eWay. eWay ensures your data is encrypted when entering credit card information. Even when you save your card for your next transaction a unique and safe token is created that can only be associated with your account; no actual credit card details are stored. We recommend this method both for the convenience and the increased safety it offers.

We accept Visa, Mastercard, Eftpos, Direct Debit and Cash on Collection

Yes, if you are after a product from a brand that we bring we can organise a special order for you. For a special order, there may be a MOQ and 50% deposit is required upfront. For further information or to organise a special order please contact us (paragonpetz@bigpond.com).

Yes, please contact us (paragonpetz@bigpond.com) for a link to our drop box

We ship all over Australia. Paragon Petz Australia uses Transdirect to ship orders and therefore you must supply a street address and delivery to PO boxes are by Australia Post on smaller orders only.

We ship to NZ by Australia Post or DHL Shipping.

Yes, pick up is between 9am and 1pm weekdays (excluding public holidays) at Wangara by Appointment only.

Yes.

How long does shipping take

Shipping may take between 5 to 10 business days, this does depend on the dispatch day and the destination address. If your delivery has taken longer than 10 working days please contact us, and we will track your delivery for you

We do not offer drop shipping

Can I add or change items to my order once I have checked out

If you contact us before 10am WST on the day of or day after placing your order we can arrange requested changes. Please note that additional shipping charges may apply

Please contact us either by email (paragonpetz@bigpond.com) to resolve the problem.

Returns, Shortages or other discrepancies must be notified immediately upon receipt of goods. No Claim will be recognised after 24 hours of Proof of Delivery. Please contact us at paragonpetz@bigpond.com) with the relevant invoice number and date of supply.
If any item is faulty or broken, please provide photos of any damage, if applicable, and a written explanation on the fault/breakage.

Menu
Brands