Returns Policy
Whilst every effort is made to make descriptions as accurate as possible, errors may unintentionally occur. In the case of an error made by Paragon Petz Australia we will attempt to rectify this at no extra cost to you.
We do not normally accept returns on change of mind products, but on the odd occasion that a return is required, there is a 20% restocking fee. with Shipping Costs to be paid by the buyer.
Refunds are not provided for returns. We will credit your account.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should mail your product to: Paragon Petz Australia, Unit 5/10 Lithic Way, Wangara WA 6065.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at paragonpetz@gmail.com for questions related to refunds and returns.