At Paragon Petz, we want your experience with us to be a pleasant one – which is why we’ve made our returns policy as simple as possible. And if for some reason things don’t go quite to plan, we have a dedicated customer service team to make everything right again!

Returns can be made by mail at your own expense. To return a good by mail, please pack your goods and attach the original invoice.

We regretfully do not accept returns on sale items.

We have a 30-day return policy, so you have 30 days from the time you receive your item to submit a return request.

Please note: We cannot process a return unless you have first contacted a Paragon Petz  member. Returns can be made by mail at your own expense. To return a good by mail, please pack your goods and attach the original invoice, this will be returned via Australia Post.

Change of Mind Returns

• We accept change of mind returns for up to 30 days from purchase, provided the goods are unopened and in original condition (including packaging). For these purchases you can return your order for exchange or store credit.
• The customer is responsible for the cost of an item’s return, unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.

Damaged, Faulty or Incorrect Items

• If you received a damaged, faulty or incorrect shipment or product, please contact our team member.
• You can return your order for a refund if the item is faulty, not fit for the intended purpose or not as pictured on the website.
• Manufacturers have 30-day return policy, so you have 30 days from the time you receive your item to submit a return request.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.